All Systems Operational
Antifraude Flow Operational
90 days ago
100.0 % uptime
Today
Decisão de Pedidos Operational
90 days ago
100.0 % uptime
Today
Plataforma Data Trust Operational
90 days ago
99.98 % uptime
Today
Plataforma Data Trust Geral Operational
90 days ago
99.85 % uptime
Today
Score Operational
90 days ago
100.0 % uptime
Today
Fingerprint Operational
90 days ago
100.0 % uptime
Today
Ratings Operational
90 days ago
99.98 % uptime
Today
Insights Operational
90 days ago
99.98 % uptime
Today
Sim Swap Operational
90 days ago
100.0 % uptime
Today
2FA Operational
90 days ago
100.0 % uptime
Today
Token Operational
90 days ago
100.0 % uptime
Today
Background Check Operational
90 days ago
100.0 % uptime
Today
Decisão Operational
90 days ago
100.0 % uptime
Today
Biolink Operational
90 days ago
100.0 % uptime
Today
Liveness (Prova de Vida) ? Operational
90 days ago
99.99 % uptime
Today
Autenticação de Identidade por Documentos ? Operational
90 days ago
100.0 % uptime
Today
Score Biométrico Operational
90 days ago
100.0 % uptime
Today
Perfil Laranja Operational
90 days ago
100.0 % uptime
Today
Antifraude Operational
90 days ago
100.0 % uptime
Today
Decisão de Pedidos ? Operational
90 days ago
100.0 % uptime
Today
Aplicação ? Operational
90 days ago
100.0 % uptime
Today
Data Trust (V1) ? Operational
90 days ago
99.98 % uptime
Today
DTI Operational
90 days ago
100.0 % uptime
Today
Pix Operational
90 days ago
100.0 % uptime
Today
Entry ? Operational
90 days ago
100.0 % uptime
Today
Transfer ? Operational
90 days ago
100.0 % uptime
Today
R6 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 14, 2024
Resolved - Percebido maior tempo de processamento, os times atuaram de imediato.
Já normalizado!

Jun 14, 13:44 GMT-03:00
Resolved - Percebido maior tempo de processamento, os times atuaram de imediato.
Já normalizado!

Jun 14, 13:39 GMT-03:00
Resolved - Prezados clientes,

Gostaríamos de informá-los sobre um incidente que afetou os componentes Score, Ratings, Insights e Trustcard da nossa Plataforma DataTrust e Data Trust v1, das 12h até 13h de hoje.

Identificamos instabilidade nos nossos serviços internos, o que resultou em um aumento no tempo de resposta da API e erros 500. Nossa equipe já identificou e solucionou o problema.

Agradecemos a sua paciência e compreensão durante este período.

Jun 14, 13:24 GMT-03:00
Resolved - Monitoring has been completed and the environment is fully operational
Jun 14, 09:36 GMT-03:00
Update - We are still monitoring to ensure everything is working correctly.
Jun 14, 00:38 GMT-03:00
Update - We are still monitoring to ensure everything is working correctly.
Jun 13, 22:21 GMT-03:00
Update - We are still monitoring to ensure everything is working correctly.
Jun 13, 19:11 GMT-03:00
Update - We are still monitoring to ensure everything is working correctly.
Jun 13, 17:50 GMT-03:00
Update - We are still monitoring the API to ensure everything is working correctly.
Jun 13, 16:37 GMT-03:00
Monitoring - An overload in the authentication service was identified, caused by incorrect and excessive use of the authentication endpoint. This led to the unavailability of the identity database, which was operating with resources optimized for a low number of authentications. The misuse increased the load by over 40,000 times, affecting the database.

At June 13, 2024, 04:06AM we started receiving alerts from our authentication services. We noticed that some users was receiving http 401 responses and the service were restablished at June 13, 2024, 05:45AM
The alerts started once again June 13, 2024, 08:15AM and went back to normal June 13, 2024, 09:20AM.

The root cause is because an overload in the authentication service, caused by incorrect and excessive use of the authentication endpoint. This led to the unavailability of the identity database, which was operating with resources optimized for a low number of authentications. The misuse increased the load by over 40,000 times, affecting the database.

We are still monitoring the API to ensure everything is working correctly.

Jun 13, 12:28 GMT-03:00
Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 GMT-03:00
Scheduled - Prezados,

Hoje, dia 13/06/2024, das 21:00 às 00:00, iremos realizar uma manutenção programada na interface da Plataforma Data Trust visando a melhora de nossos serviços
Durante esse período, os usuários podem passar por algumas instabilidades na interface.

Em caso de dúvidas, fiquem à vontade para entrar em contato com nosso suporte através do e-mail: suporte@clear.sale

Equipe Plataforma Data Trust

Jun 13, 19:41 GMT-03:00
Jun 13, 2024
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - No dia 06 de junho de 2024, às 21:00, foi identificado um problema que resultou em uma indisponibilidade total dos produtos 2FA sms e 2FA WhatsApp. A situação foi nornalizada às 23:20. Em caso de dúvidas ou necessidade de suporte, entre em contato com nossa equipe através do e-mail suporte@clear.sale. Agradecemos a sua compreensão e colaboração.
Jun 6, 18:00 GMT-03:00
Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.